Most Common questions from customers:

 

What are the hours of availability?

Our availability is based on the calendar shown on our website’s booking page. If you don’t see a specific date or time you’re looking for, that means we are already booked during that slot.

However, we only open the calendar 3 months in advance. If you are looking for a date further out, it’s best to email or text us so we can check future availability for you.

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Are there restrictions age, height and weight?

Our inflatables and party are set up for kids who are between 1-10 years old. We are currently in the process of establishing an area for toddlers. Our have a minimum height requirement of 34 inches and a maximum weight limit of 175lbs for all inflatables. Non-walkers and young toddlers are NOT allowed to go on the large inflatables.

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Why do you have 10 and 15 kids per session limitation?

Although we have commercial grade bounce houses, we want to abide by the weight limitations and equipment restrictions as well as number of kids who can play at given time for safety reasons.

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How do I schedule a party?

It's easy! Just click the “Book” button on our website and it will guide you through the process based on our availability.

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Can I have access to the party room to decorate before my party?

Our 2-hour bounce house slots are designed back-to-back and are intended for quick celebrations such as classmate, teammate, and daycare parties—perfect for busy parents. Because of the tight schedule, pre-decorating is not permitted, except for simple items like balloons or small, quick decorations.

For guests who want to decorate or host a more personalized, extended celebration, we offer a separate package that includes the bounce house plus a private event room with additional time for decorating and celebrating. This option is ideal for families who want a more custom setup.

 

Can I bring my own food and drinks?

You May Bring

• Birthday cake or cupcakes

• Pre-packaged snacks (chips, cookies, fruit cups, juice boxes)

• Pizza or sliders (ready to serve, no heating equipment)

• Sealed bottled water or juice pouches

 

🚫 Not Allowed

• Hot or prepared foods such as wings, pasta, macaroni and cheese, etc.

• Homemade dishes or open food containers

• Coolers, chafing dishes, or electric warmers

• Alcoholic beverages or glass containers

• Any hot food items are NOT allowed. If you are interested, we have in-house catering

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Do parents count as party guests?

Adults are welcome to stay during the party to watch the children play, ensure their safety, and socialize with other parents. For safety reasons, all attendees — including adults — must complete our standard Release Waiver.

 

Please note that we do not provide a full dining setup for adults to host a separate gathering. However, we do offer benches and chairs so parents can sit, relax, and comfortably supervise while the kids enjoy the inflatables.

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Can I have the bounce House room for a longer amount of time?

We currently offer 2-hour back-to-back sessions for kids’ bounce house celebrations. If you’re looking to host a longer family-and-friends gathering, we have a separate package that includes a private event room with tables and chairs for up to 50 guests.

You’re welcome to select that option if you prefer 3.5 hours of family time with a more traditional setup - Kids + Family Party

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If I am bringing in my own cake, do I need to bring in my own plates and napkins?

Please feel free to bring any items you need for your birthday cake, cups, drinks, and similar essentials. We only ask that you remain mindful of the 2-hour time period and ensure that all items you bring in are cleaned up and removed by the end of your session.

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Can I bring my own goodie bags and/or balloons?

You're welcome to bring small goodie bags for your guests, and helium-inflated balloons are allowed—as long as they do not contain confetti.

Please note:

• All balloons must be taken with you at the end of your party.

• A clean-up fee of up to $50 may be charged for any popped balloons left behind inside or outside the facility.

 

What if I need to reschedule or cancel my party?

We understand that plans can change! Please review our policy below regarding party changes:

• You may reschedule or cancel your party up to 7 days prior to your event for any reason without penalty, as long as you are able to select another available date or time slot.

• If you need to make changes within 7 days of your scheduled party, your booking becomes non-refundable. However, you may reschedule your party for a $50 rescheduling fee, pending availability.

• No changes or reschedules are allowed 1 day before the party.

• We appreciate your understanding as we work to ensure the best experience for all our guests!

 

What happens if my guests or I arrive late? Can I get a time extension?

Regrettably, we cannot extend party time if you or your guests arrive late. We host back-to-back parties daily, and staying on schedule is essential to ensure a smooth experience for all guests. To make the most of your celebration, we recommend asking your guests to arrive at least 15 minutes early to allow time for check-in and get settled before the fun begins!

 

How do I get invitations for my party?

Once you book your party, you’ll receive a confirmation email with all the important details. This email will also include a shareable link that you can send to your guests for easy registration and RSVP

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Is everyone required to signed the waiver, including adults?

For insurance and safety purposes, ALL GUESTS who enter our bounce arenas must have a completed and signed waiver on file.

• Children under 18 must have their waiver signed by a parent or legal guardian.

• No child will be permitted to bounce without a signed waiver and payment.

To make things easy: A waiver link is included with our digital birthday invitations

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